Privacy Policy

Flows AI ("we," "our," or "us") operates the website getflowsai.com and provides AI automation systems for businesses. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.

Flows AI is based in Indianapolis, Indiana, United States. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Complete our business audit assessment
• Fill out contact forms or inquiry forms
• Purchase our services or systems
• Communicate with us via email, phone, or chat
• Create a client dashboard account

This information may include your name, email address, phone number, business name, website URL, industry, and details about your business operations relevant to our services.

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information: IP address, browser type, operating system, device type, and screen resolution
• Usage data: Pages visited, time spent on pages, referring URLs, and click behavior
• Cookies and similar technologies: We use cookies, pixels, and local storage to improve your experience and understand how our website is used

Information From Third-Party Services

If you interact with our advertising or marketing channels (such as Google Ads or social media platforms), we may receive information about your interactions, including ad clicks, form submissions, and conversion events.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Process your business audit and deliver personalized results
• Communicate with you about your inquiry or service
• Process payments and manage your account
• Send service-related updates and notifications
• Analyze website usage to improve user experience
• Comply with legal obligations and protect our rights

We do not sell your personal information to third parties. We do not use your information for purposes unrelated to our services without your consent.

3. Cookies and Tracking Technologies

Our website uses the following types of cookies:

• Essential cookies: Required for basic website functionality, such as navigation and form submission
• Analytics cookies: Help us understand how visitors use our website, including page views and traffic sources. We use Google Analytics for this purpose
• Marketing cookies: Used to track the effectiveness of our advertising campaigns and deliver relevant content

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

4. Third-Party Services

We use the following categories of third-party services that may process your information:

• Payment processing: Stripe processes payments on our behalf. Stripe's privacy policy governs their handling of your payment information. We do not store full credit card numbers on our servers
• Analytics: Google Analytics helps us understand website traffic and user behavior
• Communication tools: We use email and SMS platforms to communicate with clients and deliver service notifications
• Hosting: Our website is hosted on infrastructure that maintains industry-standard security practices

Each third-party service has its own privacy policy. We encourage you to review their policies for information about their data practices.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service providers: With trusted third-party vendors who assist in operating our business, subject to confidentiality obligations
• Legal requirements: When required by law, subpoena, or other legal process
• Business protection: To protect the rights, property, or safety of Flows AI, our clients, or others
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure data storage, and access controls.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request your data in a portable format where technically feasible

To exercise any of these rights, please contact us at contact@getflowsai.com. We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Flows AI
Indianapolis, Indiana, United States
Email: contact@getflowsai.com
Website: getflowsai.com